FAQ
Got questions? We've got answers! Our FAQ page is here to help you find quick solutions to common queries about our products, services, shipping, returns, and more. Whether you're wondering about our eco-friendly pet supplies, need help with your order, or want to learn more about our collaborations, this page covers everything you need to know. If you can't find the answer you're looking for, feel free to reach out to us directly—we're always here to help!
Where Does Sniffingchows Deliver?
- We only deliver within Singapore.
- International shipping is not available at this time.
How Long Does Delivery Take?
- Orders are processed within 1-2 business days.
- Delivery typically takes 2-5 business days from dispatch.
What If I Receive a Damaged or Expired Product?
- We offer a one-to-one exchange for items that are spoilt, damaged, or expired upon receipt.
- Issues must be reported within 48 hours with clear photos.
Do You Accept Refunds or Returns?
- No refunds are allowed unless the product is out of production.
- We only allow exchanges for eligible items.
How Can I Track My Order?
- A tracking number will be provided once your order has been dispatched.
- Check your email for tracking details.
